Terms and Conditions

Booking information and payment:

Only babies under 1 years, can be accommodated in our executive suites. A maximum of 2 children only can be accommodated in the family rooms – 4 persons MAX. Prepayment in full no later than 1 week prior to arrival date will secure your reservation. International travellers please note that all commissions/bank charges are for the guests account when paying via EFT from outside South Africa. We accept all major credit cards and do not charge a fee for this service. Proof of payment is to be forwarded to info@francolinlodge.co.za All extra charges to be settled on departure. We regret pets are not allowed. Rates are subject to change without notice.

Cancellations:

All cancellations must be in writing to be valid and to confirm date of cancellation. Cancellations less than 3 working days prior to arrival forfeit 100% total amount. Group bookings for 4 or more, cancellations less than 7 working days prior to arrival forfeit 100% of total amount. For Holiday/Event periods, cancellations less than 7 working days prior to arrival forfeit 100% of total amount. All no shows will forfeit 100% of total booking amount. For refunds – there will be a 10% admin fee charged off the total booking amount. Should we be able to re-sell the room at any stage, no charge will be levied. Please note that Lowveld Living Guesthouse is STRICTLY NON-SMOKING. Should the no smoking policy of our establishment be ignored, penalties will be levied without consultation. For your convenience designated smoking areas have been established. Right of admission reserved.